A little job update: It's killing me slowly. As I get used to the new location I'm daily appalled at the lack of structure and organization. It seems that things were a mes for so long that now the employees operate with total apathy. They don't expect a good day and do nothing to achieve a good day. I have a feeling this is why there was some abrupt changes in the work force (two new pharmacists at once!).
I wish the attitude at work was different, but I don't know how to subtly encourage a change without being the bad guy. I feel like I'm always the one telling my techs to put their iphones away, help the next customer, fill the waiting prescriptions, answer the phones, etc. The worst part is when I find something that they've "always done that way" and yet it goes completely against company policy. How can I encourage changes without alienating people I have to work with every day?
Advice? Have you dealt with a similar situation?