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Showing posts with label stealing. Show all posts
Showing posts with label stealing. Show all posts

Monday, July 12, 2010

Work Drama - Resolved!

To recap my work drama, one of my techs was stealing controlled drugs from the pharmacy. We had started keeping count, and my count one morning pinpointed the tech who had closed the night before. I was worried that I was falsely accusing someone - see, the tech (I'll use her initials, RR), was well-liked and a hard-worker. She was outgoing and friendly and generally dependable. I didn't want to believe it could be her! But when I called the shortage in to the Loss Prevention office at corporate I suggested they review the tapes. The cameras don't normally point to the shelf location where the drugs that were stolen were placed, but I though it might just be in range. It was. The tape showed RR asking the pharmacist to help someone, then - after a furtive glance around - snatching two bottles of drugs as the pharmacist was preoccupied. With proof on tape, all we had to do was quietly arrest her.
Of course, I ended up being the one who had to be there for the arrest. One of our pharmacists had worked with her for years and considered her a friend; she was deeply hurt and upset and asked to switch shifts with me so she wouldn't have to be there. I couldn't tell her no, but let me tell you - that was a rough night. Of course I called in coverage for her - another technician who could work her shift - but then they both showed up at the same time and wondered why we had two people working! I made up some silly fib - I was sure RR would suspect - but luckily just then the DEA showed up.
I've been present for many, many arrests in the pharmacy, but most are forgeries - never my own tech. I swear, between the sheriff, the DEA, and corporate officers there were twenty people in my little pharmacy! And FYI, plain clothes DEA guys? You stick out like a sore thumb. You are so obvious it's cute.
Well, they led RR away and took a statement and ended up being there for several hours. Much of the time was spent asking me to price drugs, since her charges were based on the cost of the theft. But the whole evening I could hear her softly crying in the next room. NOT FUN.
But it is fun knowing that we're thief-free now. Work would be perfect if I could just get my customers to stop abducting their ex-girlfriends from the store, right?

Thursday, July 1, 2010

Wolf in Sheep's Clothing

I am distressed this evening. Very distressed. Today was a distressing day overall, what with it being the first of the month and all (a very busy day in the pharmacy). We were busy beyond belief, and I was exhausted thanks to a late night last night. But I stumbled on bad news that has me terribly upset. Since my first day at my new location, I knew we had a stealing problem. Loss Prevention had noticed that the on-hand counts of Xanax 2 mg* had been sneakily reduced several times - as if someone were stealing the drug, then decreasing our on-hand counts (the computer record of drug quantities on hand for inventory purposes). That way if anyone counted the drug for audit purposes it would look like the quantities were correct.
We've been checking the counts occasionally throughout the day, and this morning when I opened the count was off by two hundred.
Yeah.
That basically pin-points the tech who closed last night, since the night pharmacist counted the tablets right after the evening tech (who left at 8:30) clocked out. The only person with access would have been the night tech (who left at 10). UNLESS!
Unless the morning tech, who opened with me at 7 am, got to the tablets before I did. I'm 99% sure she didn't, because frankly I suspected her and made it a point to count them while she was still opening up and putting cash in the drawers. But because I'm not absolutely sure (Did someone come up and ask me a question and distract me? Is the tech clever enough to evade my notice - after all, the thief has been getting away with it for months? Do I remember EXACTLY who did what this morning?) I feel horrible about accusing someone.
Unfortunately it's not up to me. By state law we have to report this theft by tomorrow, and I already alerted Loss Prevention and the manager. Unless the DEA or state tells us differently, the plan is to monitor the surveillance video (we're installing a new camera that points directly at the shelf) and keep on counting.
I feel so miserable to be in this situation. I hate that I have to work with people I can't trust! In pharmacy, you totally have to get each others' backs. You work together very closely and you must, must, must be a team. I can't practice team work when one of my techs is robbing me blind behind my back!
* Xanax is a schedule-4 drug (a controlled substance) that is mostly used for anxiety; it is highly abused as a "downer" and in combo with other controlled substances. The 2 mg strength is the highest strength and much loved by druggies, who call them "Xan bars" (they're long bar shapes).