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Tuesday, June 28, 2016

Nice surprise

Have you ever seen flowers this big? They're enormous! A huge basket full of orchids and tropical plants was delivered to my pharmacy yesterday - from a customer! It was a patient with a tough prior authorization - lots of steps, lots of denials, lots of appeals. Her use of the drug was off-label, but in order to be eligible to participate in a clinical trial, she had to have been treated with at least one month of the drug in question. So whether or not she got a chance to receive a life-changing trial treatment depended on if she got this drug. My pharmacist and I worked hard to get it covered, and finally, we did!

That is one sweet, grateful customer!


  1. Aw, that is so sweet! How thoughtful of her to do something like this in recognition of you guys going the extra mile for her!