Nice surprise

Have you ever seen flowers this big? They're enormous! A huge basket full of orchids and tropical plants was delivered to my pharmacy yesterday - from a customer! It was a patient with a tough prior authorization - lots of steps, lots of denials, lots of appeals. Her use of the drug was off-label, but in order to be eligible to participate in a clinical trial, she had to have been treated with at least one month of the drug in question. So whether or not she got a chance to receive a life-changing trial treatment depended on if she got this drug. My pharmacist and I worked hard to get it covered, and finally, we did!

That is one sweet, grateful customer!